What to expect from your GPAppointments

My Health Online

We offer Routine 10 minute face to face and telephone appointments with GP's, appointments can be booked online via the link at the top of this page; please ask at the reception desk for details.

In normal circumstances appointments  may be made by telephone or at the reception desk up to 8 weeks ahead. Late requests for appointments are accommodated as quickly as possible.

Patients With Particular Needs

Hereford Road Surgery has full wheelchair and disabled access. Patient services are provided on the ground floor, including appropriate wash-room facilities. We have a lift for access to the upstairs consulting rooms. For patients with hearing problems there is a hearing loop available at reception. We can also arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.

Cancelling an Appointment        

If you cannot keep your appointment with the doctor or nurse, please call the surgery number in good time. This enables us to offer your appointment to someone else. If patients fail to cancel their appointment, this not only wastes valuable doctor and nursing time, but also means everyone waits longer to be seen.

Arriving late for an Appointment

If patients arrive more than 10 minutes late, they have missed their appointment and will need to rebook. This is to prevent delays to the sessions and to ensure fairness for patients who have arrived on time.

We appreciate the effort our patients make to attend on time and therefore do our best to run as close to booked appointment times as possible. Adhering to a Late Patient Policy assists us in doing so. However, due to the nature of a GP surgery, sometimes the doctor or nurse may be running behind. 


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