NHS Inform

Complaints Procedure

If you have a complaint or you are unhappy with the service provided by the practice you should, in the first instance, contact the practice manager Lisa Valiant regarding any difficulties or problems that you are experiencing and an investigation will be undertaken.

If you are unhappy about the results of our investigation and do not feel able to discuss this with us further you do have the right to contact the Public Service Ombudsman for Wales who will review the matter. The Ombudsman can accept complaints through their website, by e-mail, in writing, or over the phone.

The Ombudsman’s contact details are:

Phone: 0300 790 0203
Email: ask@ombudsman.wales
Website: www.ombudsman.wales
Address: Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed, CF35 5LJ.

Please be aware that if you wish to approach the Ombudsman with a complaint, you should do so promptly and within 12 weeks of this response. The Ombudsman will determine on a case by case basis whether to consider a complaint and is able to consider complaints made within one year of the matters complained about (or within one year of the complainant becoming aware of them). If your complaint is about something that happened more than a year ago, but you complained within one year, you can still contact the Ombudsman.

Hospital Transport is available to patients who are unable to travel independently to hospital appointments.

To arrange transport contact the Transport Booking Centre on 0800 32 82 332

Hospital transport info

The following leaflet is available to down load here.

Patients Information Rights Leaflet

healthaz.pngHealth A - Z

Everything you need to know about illnesses, tests, treatments, operations and services. Find out more

healthquestions.pngCommon Health Questions

Find answers to Common Health Questions. Not able to find what you are looking for? Ask a Health Information Advisor .  Find out more

directory.pngSupport Service Directory

Information on Local and National groups & organisations that can help you with any health or well-being problem.  Find out more

Changes for NHS Inform website for 2017

The website www.nhsinform.scot has been redesigned with the needs of people first and foremost, bringing a range of new content and features to help people manage their own health and wellbeing and to make positive choices. Visitors to the site can use the digital tools to tailor the information, making it more personal  for each individual.

The site includes enhanced features to help make it more accessible and personal:

  • Info for Me is a personalisation tool which enables people to bring together everything which is relevant to them into a single place, which can be easily shared, printed or saved.
  • National Services Directory: all the health and social care information from across Scotland in one place, making it easier for you to get the right information about your local services.
  • Self Help Guide: fully revised, updated and aligned to the 111 service the new Self Help Guide allows you to check your symptoms online  and get advice to manage your condition or signpost to the right service.
  • Browsealoud is a feature that makes the website more accessible with speech, reading and translation tools.
  • Webchat access is available throughout the site.

 People who choose to talk to the health information team can call the service on 0800 22 44 88 (8am-10pm) every day.

The enhanced search function means all relevant content will be presented easily and quickly.

People can use the website to interact with other users and professionals around specific conditions in community forums to support self-management.

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